VouchTails (“we”, “us”) is a pet-care marketplace operating in Chennai, India. This policy explains what personal information we collect during the current pilot phase, why we collect it, and the rights you have under India's Digital Personal Data Protection Act, 2023 (“DPDP Act”).

This is a pilot-phase draft. We will publish a more detailed policy at public launch.

1. What we collect

• Contact details: name, WhatsApp number, email, neighbourhood.
• Pet details: pet name, species, breed, age, and any special needs you share with us.
• Service interest: which services you're interested in and any message you send.
• Provider applications: for people applying to become a provider, we also collect availability, rates, and experience information you volunteer.
• Basic analytics: aggregate page-view and device info, only if Google Analytics is enabled.

2. Why we collect it

• To add you to our waitlist and notify you when we launch in your area.
• To match pet parents with suitable verified providers.
• To run KYC checks on prospective providers.
• To respond to questions you send through our forms or email.
• To improve the site and prevent abuse.

We rely on your consent when you submit a form. You can withdraw it at any time (see Section 6).

3. Where your data is stored

Form submissions are stored in Supabase (database) and forwarded by email through Web3Forms. Both are trusted third-party processors. We keep submissions only as long as needed for the purposes above, and we do not sell them.

4. Who we share it with

• Vetted providers, once you've been matched and agreed to a booking.
• Service providers that help us run the site (hosting, email, analytics).
• Authorities, if we're required to by law.

We do not sell or rent your data to advertisers.

5. Cookies & analytics

The site uses only the cookies necessary to run. If Google Analytics is turned on, it sets its own cookies to count anonymous visits. No advertising cookies are used.

6. Your rights

Under the DPDP Act you may:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct anything that's wrong or out of date.
• Ask us to delete your data (unless we must keep it by law).
• Withdraw your consent and ask to be removed from the waitlist.
• Raise a grievance with our Grievance Officer (below).

To exercise any of these, email contact@vouchtails.com. We aim to respond within 14 days.

7. Children's data

Our services are intended for adults (18+). We do not knowingly collect data from children. If you believe we have, email us and we will delete it.

8. Security

We use industry-standard technical and organisational measures to protect your data. No system is perfectly secure — please report any concerns to contact@vouchtails.com.

9. Grievance Officer

For any privacy-related complaint, please contact:

VouchTails Grievance Officer
Email: contact@vouchtails.com
Location: Chennai, Tamil Nadu, India

10. Updates

We may update this policy as we grow. Material changes will be announced on this page with a new “Last updated” date.